What Would You Do?

So what would you do?

I have a chronic medical condition and have been going to the same specialist doctor for 8 years now, who I really like. The problem is the last several times I have dealt with his nurse she has been very rude, and very short with me. I don't know if she is like this with everyone or just me but I don't think it is acceptable. I don't think my doctor would be happy if he knew some of his patients were unhappy with his nurse.

So here is my dilemma:
I faxed some paperwork to my doctor last Wednesday (approaching a week ago). I should have done it a week or two before so I take some blame for waiting to the last minute. I am moving next week and it needs to be taken care of ASAP. In my fax I asked to be called when it was completed. I have not received a call so I called today to politely follow up. The receptionist said it was not in my file so she transferred me to the nurse. I politely ask ed the nurse if she received the fax since the receptionist did not see it in my file. She immediately snapped back that she does not put faxes in the file. She said she got it but has not had a chance to look at it and does not know when she will. I am annoyed at this point by her lack of concern for my situation and explain calmly the need for this to be taken care of this week. She refuses to commit to even looking at it this week let alone taking the 5-10 minutes to complete the process even though I explain I am moving out of state next week. I pin her with the doctor's schedule and tell her I will call her Thursday morning to check the status. She is even more rude and I once again explain the urgency, indicating I know the doctor is busy and it may take him a day or two to look at it. This is not any ordinary doctor. He knows me. Several years back when I was very, very sick, I was in his office once if not twice a week over a period of several months. My mom was in his office for something unrelated yesterday and he told her to tell me hi. Come on, doctor office meany aka nurse, just show the doctor the stupid paper and move on with your unhappy life.

I am very upset at this point, of course not only by this but the stress of moving, and when I went to go pick up my paycheck from church it was not there. They have only managed to pay me on time about half the time and since I have to load and unload kids with each trip it is annoying.

I ask to be transferred back to the friendly receptionist to see if there is someone, anyone else I can talk to in this office who gives a crap about what I need or can leave a message for the doctor directly. I explain to her the situation, and how the nurse has been very rude and short with me on numerous occasions and I would like to either work with someone else or leave a message for the doctor directly. She gets all the background and says she will try to take care of it. She says she will see what she can do and if nothing else will leave a message directly for the doctor. I ask that she call me directly to update me on the status since I am sure the nurse won't be calling me.

I don't know if going above the nurse's head was appropriate. She made me so upset last time I almost told the doctor then but decided it was not worth the hassle. I guess I should have said something then since I still have to deal with her.

What would you have done? What do you do if you really like your doctor but their support staff is either rude or unhelpful? It seems like a change of doctor may be in order. Since I am moving across the country I suppose the doctor change is necessary regardless. I just need them to take care of my fax.

Sounds like meanies cannot be avoided! You find them in grocery stores, retail stores, and now doctor's offices. Why can't people just be nice or at least fake it to thier patients/customers?